Digital Services Act information

Noli is an online platform under the EU Digital Services Act (Regulation (EU) 2022/2065, "DSA"). This page collects the information the DSA asks us to publish. The provider is:

1. Contact for authorities (Art. 11)

Member State authorities, the European Commission and the European Board for Digital Services can contact us at Operator details will be published before public launch.. Please write in English, Slovak or Czech.

2. Contact for users (Art. 12)

Users can reach us directly and quickly at Operator details will be published before public launch. or through the report and support options in the app. You will talk to a person, not only an automated system. Languages: English, Slovak or Czech.

3. How to report illegal content (Art. 16)

• In the app: tap the report option on any post, save, profile or comment, choose a reason and add details.
• By email to Operator details will be published before public launch., including:
  • the exact link (URL) to the content;
  • why you believe it is illegal;
  • your name and email (not needed for reports of child sexual abuse material);
  • a statement that your report is accurate and made in good faith.
• We confirm receipt, review reports within 24 hours, and tell you what we decided and how to challenge it. Reports are reviewed by a person; automated tools may help prioritise them.
• If content suggests a threat to someone's life or safety, we inform the competent authorities.

4. Statement of reasons (Art. 17)

When we remove content, limit its visibility, or suspend or close an account, we send the affected user a statement of reasons. It says what we did and for how long, the facts we relied on, whether automated means were used, the legal ground or rule in our Terms of Use, and how to appeal. We publish statements of reasons to the European Commission's DSA Transparency Database without personal data, as required.

5. Complaints (Art. 20)

You can complain, free of charge, about our decision to remove or restrict content, to suspend or close an account, or not to act on your report. You have at least 6 months from the decision. Use the appeal option in the app or email Operator details will be published before public launch. with the decision and why you disagree. A person reviews every complaint and we reverse decisions that were wrong. We reply without undue delay.

6. Out-of-court dispute settlement (Art. 21)

If you disagree with our decision, you can also turn to an out-of-court dispute settlement body certified under Art. 21 DSA. We will engage with it in good faith; its decision is not binding. See the European Commission's list of certified bodies. You can always go to court as well.

7. Trusted flaggers (Art. 22)

Reports from trusted flaggers designated by Digital Services Coordinators are handled with priority. Trusted flaggers can use the same channels as above and should say they are a trusted flagger. See the European Commission's page on trusted flaggers.

8. How our feeds work (Art. 27)

Noli has two main feeds. You can switch between them at any time.

• Following shows posts and public saves from people you follow, newest first. It is not based on profiling.
• For you (and Discover) is personalised. The main things that decide what you see, roughly from most to least important:
  • the topics you picked during onboarding and in settings;
  • who you follow;
  • how you and others engage: saves, likes, and whether videos are watched to the end;
  • freshness: newer posts get a boost;
  • quality signals, such as whether a post has useful Takeaways and has passed moderation.

We don't use sensitive data (such as health, religion or political views) for ranking, and there are no ads. Content that breaks our rules is removed or not recommended. You can influence "For you" by changing your topics, following or unfollowing people, or switching to "Following".

9. Average monthly active recipients (Art. 24(2))

Noli has fewer than 45 million average monthly active recipients in the EU, so it is not a very large online platform. We will publish the exact average number here once Noli is publicly available, and update it every six months.